Politique de remboursement

 We Have 30-Day Return/Exchange/Refund Policy from day of Delivery

 

If you have any questions or concerns about our return, exchange, and refund policy, please contact our customer service team at toylantiscollectibles@gmail.com or use the live chat feature on our website to leave us a message as your email may get lost in our spam folder.

 

Return, Exchange, and Refund Policy

Toylantis Collectibles,

Toylantiscollectibles@gmail.com

  At Toylantis Collectibles, we want you to be completely satisfied with your purchase. All orders are carefully inspected for quality, assortment, and proper packaging prior to shipment and we offer a 'Collector Condition Guarantee' for peace of mind when ordering with us! 
The following conditions apply for any Return, Exchange, or Refund:

Returns

  • Returns are at the Discretion of Toylantis Collectibles.
  • Returns will only be accepted if item received goes against our 'Collector Condition Guarantee' and follows our return exchange policy.

If, for any other reason, a Return is processed:

  • The item must be in its original condition, unworn, unaltered, and free of any damage.
  • The item must be accompanied by the original receipt or proof of purchase.
  • The item must be accompanied with any free items included with the order (ex. Pop Protectors, Covers, Mini Figures)
  • The item must be exchanged within 30 days of the Delivery date.
  • Exchanges are filed per item. Customer may exchange for equal or lesser value of item.

Exchanges

  • Exchanges are at the Discretion of Toylantis Collectibles
  • Exchanges will only be accepted if item received goes against our 'Collector Condition Guarantee'

If an Exchange is processed:

  • The item must be in its original condition, unworn, unaltered, in its entirety, and free of any damage.
  • The item must be accompanied by the original receipt or proof of purchase.
  • The item must be accompanied with any free items included with the order (ex. Pop Protectors, Covers, Mini Figures)
  • The item must be exchanged within 30 days of the Delivery date.
  • Exchanges are filed per item. Customer may exchange for equal or lesser value of item.

Refunds

  • Refunds are at the discretion of Toylantis Collectibles.
  • No Refunds shall be given unless Toylantis Collectibles is unable to fulfill an order due to issues inventory availabilty.
  • Any other reasons for a Refund are at the Discretion of Toylantis Collectibles.

If a Refund is processed:

  • The item must be in its original condition, unworn, unaltered, and free of any damage.
  • The item must be accompanied by the original receipt or proof of purchase.
  • The item must be accompanied with any free items included with the order (ex. Pop Protectors, Covers, Mini Figures)
  • The item must be exchanged/returned within 30 days of the Delivery date.
  • Exchanges are filed per item. Customer may exchange for equal or lesser value of item.

Please note that the following items are non-returnable, non-exchangeable, and/or non-refundable:

  • Gift cards
  • Sale items
  • Personalized items
  • Final sale items
  • Pre-Orders 
  • Any purchases with 3 or more quantities of the same item
  • Mystery Items (Mystery Boxes, Mystery Capsules, etc.)
  • Sealed Product that contains a mystery item ( Funko Sodas, Mystery Minis, Chance at Chase items, etc.)

How to Return, Exchange, or Refund an Item

To return, exchange, or refund an item, please follow these steps:

  1. Contact our customer service team at toylantiscollectibles@gmail.com within 30 days of delivery to obtain a return authorization number (RA#). IT IS RECCOMMENDED TO LEAVE US A MESSAGE ON OUR LIVE CHAT FEATURE ON OUR WEBSITE AS YOUR EMAIL MAY BE SENT TO OUR SPAM FOLDER.

  2. Pack the item securely in its original packaging. Please include all paperwork, parts, accessories, and any free items. All products must be returned in good condition to ensure a full credit.

  3. Please include the RA# OR on the inside of the package as well as the original receipt (email copy accepted) and send it to the address provided by our customer service team.

  4. Once we receive the returned item, we will inspect it and process your request. Please allow 1-2 billing cycles for the refund to appear on your bank account.

Please note that shipping and handling charges are non-refundable.

If you have any questions or concerns about our return, exchange, and refund policy, please contact our customer service team at toylantiscollectibles@gmail.com or use the live chat feature on our website to leave us a message.

Thank you for choosing Toylantis Collectibles.

 

Collector Condition Guarantee

We want our Customers and Collectors to receive the best possible product in the best possible condition.

  • We guarantee that the packaging for in-stock action figures, bobbleheads, Pops, and collectibles will be shipped in the best condition and that it's the best possible packaging available unless otherwise noted in a product's name or description.

  • Most stores attempt to sell or ship factory-sealed cases of action figures and other items without regard to bent cards, packaging bubbles, or other packaging damage that collectors care about. We, at Toylantis Collectibles inspect each and every item before we ship it to you. If any defect is found, we won't ship it, and if the shipping carrier damages a product, we'll replace it. 

  • We guarantee that the product you receive has no price stickers, security stamps, or hole punches (unless we're selling an item that came from another retailer or collector). Many stores - online and offline - put price tags, security stickers, or UPC stickers directly on the packaging, thus reducing the potential collectible value. We believe the packaging is as important as the item inside and never affixes stickers or labels directly to the products we ship.

  • We guarantee that we do not remove rare items or variations from the products we ship to you. We ship you the exact product the manufacturer sends to us, and we never do anything to your collectible to reduce its aftermarket value. We dedicate several cases of product to any Chance at Chase or Mystery Box Items and other cases dedicated to Open pick items for collectors that hate gambling!

  • Our Guarantee may or may not apply to anything labeled in the title or description as "open", "used", "open box", "Mystery", "Sealed".
  • Finally, we guarantee to sell you original product. All the items we sell are officially licensed (if necessary) and come in original packaging.

 

 

This guarantee is subject to the complete list of terms listed in this section.